Donna Cutting, CSP is the President and CEO (Chief Experience Officer) of Red-Carpet Learning Systems, a consulting firm which provides tools and training on how to engage employees in improving the customer experience. An in-demand Keynote Speaker, Donna is the author of The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service (Wiley). An expert in both audience and employee involvement, Donna shows leaders how to motivate staff to provide world class customer service resulting in repeat business and referrals.
She has presented, consulted and developed training programs for a variety of customers including Penn National Gaming, Five Star Senior Living, Suncoast Solutions CEO Forum, Fred Astaire Dance Studios, Great Harvest Bread Company, JJ Taylor Companies, Missouri Bankers Association, Optum Health, Plasticard-Locktech International, Deluxe Corporation, Feather Ridge Hospital, Gaylord Opryland Resort, and more.
Her audiences most frequently include:
- Health Care and Senior Living
- Sales and Marketing Professionals
- Entertainment and Gaming Professionals
- Banking and Finance
- Call Center Employees
- Small Business Owners
- Direct Marketing
- Women Business Owners
- Home Care and Hospice Professionals
- C-Level Executives and Vice Presidents
On one hand, Donna can talk to your CEO, COO and VP’s on what it really takes to engage employees to provide world class customer service; and on the other hand she is known for using her talents as a stage actress to keep her keynote presentations and training programs FUN for your front line and management teams! No one falls asleep in a Red-Carpet Customer Service Skills Training class – because they are laughing and learning together.
Whether assisting you with customer experience design, teaching you how to engage your employees, or simply being your funny motivational speaker – Donna knows the more you involve people in the process the more they will own the process. Her motto – the Audience is the STAR of the Show!
She is widely published in a variety of online and print publications, has been quoted in many print media including Investor’s Business Daily, YahooFinance.com, and Weekend Entrepreneur, and has appeared on many television and radio shows including ABC’s America This Morning, and Chicago News Channel 7.
Donna is Past President of the National Speakers Association of Central Florida, and is one of only 232 Female Speakers in the world who have earned the designation of Certified Speaking Professional. She lives in Asheville, North Carolina with her husband Jim and their Maltese Snowball.