Dr. Joan Brannick: We are proud to partner with Dr. Brannick to help Red-Carpet Learning Systems clients with employee selection and engagement. She has authored and co-authored articles and books including Finding and Keeping Great Employees, a Fortune Magazine “Best Business Book.” Her insights on workplace trends and employee selection, development and engagement best practices have appeared in many publications including Fortune Magazine, HR Magazine, and the Wall Street Journal. Prior to consulting, Joan lead the staffing function for a Fortune 500 retailer, where she developed and implemented employee selection and development programs for hourly, supervisory, and management positions for more than 50,000 employees.
Traci Bild: Red-Carpet Learning Systems is so pleased to partner with Traci Bild and Bild & Company to help our clients in the Senior Housing field (and other industries) tap into the marriage between Sales and Service. Bild & Company has helped over 500 seniors housing providers grow occupancy, on average, by 9.3% during the worst financial crisis our industry has ever seen. This would not be possible without experience, knowledge and dedication from a staff with over 20 years of working in the trenches and learning more and more every day to make you and your team successful. We work with Bild & Company so that we’re not just training you in world-class customer service – we’re coaching your leaders to results! With over 20 years as an expert in sales, Traci Bild is regularly sought out by the media and has been featured on NBC, ABC, CBS, and Fox News, as well as in USA Today, Newsweek, The Wall Street Journal, and numerous other publications.
Pam Huff: With over 18 years of experience in the hospitality industry, we are excited to partner with Pam Huff to help us assist our clients with enhancing and customizing customer experiences. She has worked at two of the leading hospitality companies in the nation – The Walt Disney World Resort in Orlando, Florida and Gaylord Opryland Resort & Convention Center in Nashville, Tennessee. At these properties, she specialized in arranging and executing Celebrity and VIP guest experiences, as well as planning magical honeymoon vacations. In 2001, Pam was recognized for exceptional contributions to the Walt Disney World Resort when she was honored with the Partners in Excellence award, which is considered to be the most prestigious award that a Cast Member can achieve during their employment. During her career at Gaylord Opryland, Pam led her team with delivering a flawless guest experience to Celebrity and VIP guests. This dedication to providing exceptional customer service has received national recognition. In 2006, she and her team were recognized by the American Hotel & Lodging Association as the national recipient of the Guest Relations Award for large properties. She and her Celebrity Services team were also featured in Donna Cutting’s book, The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service. Pam has a natural ability to make everyone feel like a VIP!