Donna Cutting - Customer experience training consultant, speaker
 
Red-Carpet Customer Service training toolkit

Red-Carpet Customer Service Trainers Tools

Looking for a way to teach your cast members (or employees) how to give your customers The Celebrity Experience? We’ve developed the perfect training program for you! Our Red-Carpet Customer Service training toolkit has everything your in-house trainers need to deliver a high-energy, experiential training program that will teach your cast members (employees) how to treat your customers like STARS!

The Facilitators Guide has step-by-step instructions for leading a training program that maximizes the transfer of skill and knowledge while creating a fun and exciting experience for your participants. Donna Cutting knows that people learn better when they are having fun and this Red-Carpet Training Toolkit will help you create a memorable learning experience that will get your participants enthused and engaged in delivering Celebrity Experiences for your customers.

(Note: We have the ability to put your logo on the Facilitator Guides with a minimum order of 25 Training Toolkits.)

Each Red-Carpet Training Toolkit Includes:

  • 1 Facilitators Guide
  • 1 Participant Guide
  • 1 “We Treat Our Customers Like STARS” Bag
  • 6 “Star Guy” Giveaways
  • 12 “We Treat Our Customers Like STARS” Pens
  • 2 Inflatable Microphones
  • 1 Copy of The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service
  • 1 Facilitator DVD – featuring Donna Cutting demonstrating the exercises in the Training Program
  • 1 DVD – featuring Donna Cutting walking your trainers through the facilitator guide.
  • Samples of STARS Reminder Cards and Magnets
  • 12 VIP Name Badges with Lanyards
  • CD which includes printable resources for the training activities, an optional PowerPoint Presentation, downloadable VIP Name Badges, and ideas and activities for keeping the red-carpet rolled out for your customers and sustaining your Celebrity Experience culture.

With each Training Toolkit comes a license to deliver this training, in-house only, at one location. Participant guides are sold separately. Please respect the copyright and the training license boundaries.

Participant Guides Sold Separately

$495.00 per Training Toolkit


Red-Carpet Customer Service Participation Workbook

Red-Carpet Customer Service Participant Workbook

This participant guide contains pages of interactive exercises meant to be used along with the Red-Carpet Customer Service Leaders Guide and Trainers Toolkit. One workbook should be purchased for each person who attends the training. Downloadable workbooks with quantity licensing are available. (Please respect the legal copyright.)

 

$15.00 per workbook

Call 800-519-0434 for quantity discounts


Red-Carpet Customer Service Star-themed pens

STAR Pens

Use these fun Star-themed pens to give away at red-carpet training events! We sell a variety of different types of fun pens – all star-themed – depending on availability. Shown is the popular bubble pen.

$2.00 each


Red-Carpet Customer Service, STARS Pocket Reminder Cards

STARS Pocket Reminder Cards

The perfect companion to the Red-Carpet Customer Service Training Program, these handy little pocket cards will remind your cast members exactly what it takes to treat customers like STARS.

Smile, Speak First, and Call them by Name
Take Responsibility from Start to Finish
Anticipate Their Needs
Recover with Style (when necessary)
Seal it with a smile, and remember the Wrap Around

 

$150.00 for a pack of 300


Red-Carpet We Treat Customers Like STARS Tote Bags

We Treat Customers Like STARS Tote Bags

Be a Fashionista by carrying this tote and letting all your customers know that when they do business with you, they will receive the red carpet treatment! Great for prizes and to give away to customers and cast members, and for toting around your red-carpet training tools.

 

$15.00 each

Red-Carpet traveling trophy

STAR Guy Traveling Trophy

This adorable guy is a favorite at Red-Carpet training sessions, and will sit on your desk to remind you to always give your customers the STAR treatment! Use him as a giveaway in training, as a traveling trophy, or to welcome a new cast member to your team!

 

$3.00 each

Red-Carpet DONE FOR YOU Training Certificate

DONE FOR YOU Training Certificates

How would you like your training certificates Done FOR You?  Just email a list of your training program participants, and your certificates will be printed on high-quality certificate paper, inserted in an attractive star swirl certificate holder and shipped to you ready to present!

$500.00 for 100 Training Certificates
 
(remember to send us your list of names and we will fill them in)

 


Red-Carpet STARS Reminder Magnets

STARS Reminder Magnets

Suitable for lockers, file cabinets, etc., these handy-dandy magnets will reinforce the red-carpet customer service principles in the training – and be right in front of your team stars every day, reminding them how to treat customers like STARS. 

$150.00 each for a pack of 100

 



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