Donna Cutting - Customer experience training consultant, speaker
 
   
Professional Keynote Speaker, How to Make Your Customers Feel Like Stars

“Here’s a huge THANK YOU for presenting at our Vetter Foundation Fall Conference at Chateau on the Lake in Branson. I fully endorse your concept of The Celebrity Experience with Red Carpet Customer Service and appreciate the perspective you brought to the presentation. I learned several new things that will team well with our goals. You did a wonderful job kicking off our conference.” - Jack D. Vetter, President, Vetter Health Services

The Celebrity Experience: How to Make Your Customers Feel Like STARS

Based on Donna’s book, The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service, this presentation shows you how to turn customers into lifelong raving fans by giving them the star treatment. You will walk away inspired by the stories of people and organizations that strive to become extraordinary. You will be given ideas and ACTION steps that you can implement immediately that will have your customers saying WOW!

Best of all, as in all of Donna’s presentations, the audience is the star of the show! Filled with humor, interaction, and surprises you will be engaged from beginning to end. Donna even travels with her own red carpet!

This is the perfect opening keynote, to set the stage for a star-studded event – or a closing keynote – to have everyone walking away feeling like stars and knowing how to treat others the same way!

Walk away learning:

  • The difference, in action and attitude, between companies that give mediocre service and those who make their customers say “WOW!
  • What’s in it for me? Why bother striving to be extraordinary?
  • What’s in it for my business? Why you want to give red carpet customer service.
  • How to create unforgettable moments for your customers
  • The need we all share and the choice we all have in a given moment.
  • Action Strategies for giving red carpet customer service

This presentation can be delivered as a keynote, a workshop, or a half or full-day seminar. To hire Donna to give your audience The Celebrity Experience call us at 800-519-0434 or email us at Mary@donnacutting.com

   


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