Donna Cutting - Customer experience training consultant, speaker
 
Live Training is Better Train the Trainer Program Train the Supervisor

Customer Experience Training

What could be better than bringing in the author of The Celebrity Experience herself to train your cast members to treat your customers like STARS?

Donna will deliver her high-energy, fast-paced customer service training program, tailored to your organization, and will have participants laughing while they learn how to roll out the red carpet, improve the customer experience, and make “movie moments” for internal and external customers. Your participants will learn to treat customers like STARS.

  • Smile, Speak First, and Call them by Name
  • Take Responsibility From Start to Finish
  • Anticipate Their Needs
  • Recover with Style (when necessary)
  • Seal it with a Smile and Wrap it Around

Donna’s interactive, theatrical style sets the stage for a memorable training event that your staff members won’t soon forget! However, don’t think that just because they’re laughing, they aren’t learning. This training program for customer service has been carefully designed so participants will walk away knowing what STAR treatment is and what it isn’t, how to deliver it, and will be able to exhibit STAR behavior on the job.

Of course, no training program works alone. Find out about our Red Carpet Consulting to help you keep the training alive and make it a real part of your culture.

Supervisor Training

Donna can also provide you with a separate customer service training program for your supervisors and managers, showing them exactly how to engage employees in improving the customer experience. Supervisors will walk away with the beginnings of a 12 week plan to keep the red carpet customer experience training alive, focused on:

  • Standards
  • Talking Points
  • Accountability
  • Recognition and Rewards

Here’s what some people are saying about Donna’s Live Training Programs:

I highly endorse you, as a speaker, to any group wanting an entertaining, enthusiastic, presenter who can fine-tune her presentation to any audience.

Diane Briggs
Strategic Capture Operations, GCSD
Harris Corporation

 
Being at the receiving end of presentation evaluations myself, I am somewhat skeptical when I get back ratings that are all perfect. However, in your case they are well deserved.

Not only was your presentation well received by ALL the participants, but there seemed to be real relevant value that came out of your presentation that our employees can take

Back to their communities to roll out red carpet services to our residents, customers and fellow employees. It was a WOW experience. I would also add that you were just as engaging

“off line” as well. It was a pleasure working with you.

Ron Stanley
Director of Human Resources
Love Management Company

  

Very good knowledge of customer service, presentation of material was very creative and fun.  Made you want to get back to work and get started on better customer service.

                                 Participant, Life Services Network of Illinois
   
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