Donna Cutting - Customer experience training consultant, speaker
 
Customer Service Training - Train the Trainer Programs

Hi Donna!

 Just wanted to say thank you for the beautiful cake you sent for our brainstorm session this morning.  It was a wonderful (and delicious) surprise!  Maggie and I continue to have Red Carpet Service trainings for new hires, and I have to tell you that it is such a pleasure for me to do those classes.  During train the trainer, your passion, knowledge, enthusiasm and delivery were so infectious that I’ve been able to apply much of what I learned from you to other projects/presentations I continue to give at work.  Not only did I learn the material that day, I also learned about many presentation skills & tools that I as a presenter need to acknowledge right before I get up in front of the class.
Thanks again for a memorable training session!!!

Best regards,

Lorena Conde
Senior HR Generalist
Empress Casino & Hotel

Train the Trainer Programs

Do you want to ensure your in-house trainers are effective in helping you launch your Red-Carpet Customer Service Initiative? Bring Donna Cutting, the author of The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service, in to your location to deliver a 2 day Train the Trainer Session.

Day One: Donna will demonstrate the 3 hour Red-Carpet Customer Service Training Experience. She’ll then walk your customer service trainers through the Facilitators Guide, explain the activities, share tips for trainers, and prepare them for Day Two Train-backs!

Day Two: On the first day, Donna will assign pages of the training to each of your customer service trainers, and then they will leave armed with their homework! On Day Two your trainers will lead the training, gaining the experience they need and receiving feedback.

Together with you Donna will create a memorable red-carpet experience for your trainers unlike any they’ve experienced – complete with a red-carpet arrival!

This is the BEST way to ensure your trainers are ready to deliver this material with celebrity flair, maximizing the transfer of skill and knowledge, and creating a “movie moment,” so your cast members leave ready to roll out the red-carpet, improve the customer experience, and treat your customers like STARS!

Call us at 1-800-519-0434 or email us at donna@donnacutting.com to get your Red Carpet Customer Service Train-the-trainer program today!
   
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