Donna Cutting - Customer experience training consultant, speaker
 

Training Toolkits and Facilitator Guides

"Red Carpet Customer service is a fun and interactive training that has re-energized our workforce to raise the level of customer experience at our properties.   From the development to the delivery of this program, Donna has been a true professional to work with.  She’s listened to our needs, and identified solutions that work in our environment.  It was definitely not a “one size fits all” solution which is why this new customer service “program” is the beginning phase of creating a customer service culture."
Cori Whitacre, Vice President of Organizational Development, Penn National Gaming

Donna and her team
can customize the content
of this training for your company.
Call us at 800-519-0434
for more details!

Customer Experience Training Toolkits and Facilitator Guides

Looking for a way to teach your cast members (or employees) how to improve the customer experience? We’ve developed the perfect training program for you! Our Red-Carpet Customer Service Training Toolkit has everything your in-house trainers need to deliver a high-energy, experiential training program that will teach your cast members (employees) how to treat your customers like STARS! We use a STARS model to teach cast members to:

  • Smile, Speak First, and Call Them by Name
  • Take Responsibility from Start to Finish
  • Anticipate Their Needs
  • Recover with Style (when necessary)
  • Seal it with a Smile and Wrap It Around

The Facilitators Guide has step-by-step instructions for leading a training program that maximizes the transfer of skill and knowledge while creating a fun and exciting experience for your participants. Donna Cutting knows that people learn better when they are having fun and this Red-Carpet Training Toolkit will help you create a memorable learning experience that will get your participants enthused and engaged in improving the customer experience and treating your customers like STARS..

(Note: We have the ability to put your logo on the Facilitator Guides with a minimum order of 25 Training Toolkits.) Each Red-Carpet Training Toolkit Includes:

  • 1 Facilitators Guide
  • 1 Participant Guide
  • 1 “We Treat Our Customers Like STARS” Bag
  • 6 “Star Guy” Giveaways
  • 12 “We Treat Our Customers Like STARS” Pens
  • 2 Inflatable Microphones
  • 1 Copy of The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service
  • 1 Facilitator DVD – featuring Donna Cutting demonstrating the exercises in the Training Program
  • 1 DVD – featuring Donna Cutting walking your trainers through the facilitator guide.
  • Samples of STARS Reminder Cards and Magnets
  • 12 VIP Name Badges with Lanyards
  • CD which includes printable resources for the training activities, an optional PowerPoint Presentation, downloadable VIP Name Badges, and ideas and activities for keeping the red-carpet rolled out for your customers and sustaining your Celebrity Experience culture.

With each Training Toolkit comes a license to deliver this training, in-house only, at one location. Participant guides are sold separately. Please respect the copyright and the training license boundaries.

Your Investment:

Training Toolkits: $495.00 each
Participant Workbooks (all rights reserved)
$15.00 each – minimum order 25

                   Or

Or Call us to order a CD with a downloadable Participant Workbook. Pricing Based on how many participants will be trained.

 

Please allow 3-4 weeks for delivery.
   
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