Donna Cutting - Customer experience training consultant, speaker
 
   
Donna Cutting, Customer Experience Consultant, Customer Experience Trainer

About Donna:

Donna Cutting, CSP, is the President and CEO (Chief Experience Officer) of Donna Cutting Presents, Inc. She is a nationally recognized professional keynote speaker and customer service training consultant and the  author of The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service. An expert in audience and employee involvement, Donna shows leaders how to engage employees in improving the customer experience for maximum bottom-line results. She has presented, consulted and developed training programs for a wide variety of companies and organizations such as Penn National Gaming, Presby’s Inspired Life, Country Meadows Retirement Communities, PricewaterhouseCoopers, American Express Corporate Travel, Great Harvest Bread Company, Love Management, the American Association of Homes and Services for the Aging, Florida Adult Day Care Association, GTE Federal Credit Union, First Richmond Bank, California Association of Health Care at Home and many, many more.

A stage actress turned professional keynote speaker, Donna’s presentations are anything but ordinary. She’s a humorous keynote speaker, combining her experience in the theater and her passion for fun, delivering her content in a high-energy style and trademark enthusiasm. Her presentations mix hilarious Keynote Theater ™ bits, side-splitting song parodies, and exceptional audience interaction. Donna combines her dramatic and fun style of presenting with easy and action-oriented, practical strategies that people can implement immediately.

Donna doesn’t provide a speech, she provides an experience.
She brings that same kind of energy and fun to her training programs and consulting work. Donna’s motto is “The Audience Is the Star of the Show!” Whether presenting for your group, or leading your team through the process of culture change, Donna knows that the more involved the audience, the more they will learn and the more they will OWN the experience.

Donna is proud to be a Certified Speaking Professional. The CSP is conferred by the National Speakers Association (NSA) and the International Federation of Professional Speakers only on those accomplished
speakers who have earned it by meeting strict criteria. The letters CSP following a speaker’s name indicate a speaking professional with proven experience who understands what is required and knows how to deliver client satisfaction.

Prior to becoming a customer experience expert and author, Donna spent almost two decade managing creative programs and leading employee engagement initiatives in the health care field.

She is widely published in a variety of online and print publications, has been quoted in many print media including Investor’s Business Daily, YahooFinance.com, and Weekend Entrepreneur, and has appeared on many television and radio shows including ABC’s America This Morning, and Chicago News Channel 7. Donna is the Past President of the National Speakers Association of Central Florida, and a volunteer for Second Wind Dreams, an organization that helps make dreams come true for elders living in nursing homes.

Donna lives in St Petersburg, Florida with her husband and best friend Jim and their Maltese puppy, Snowball.

 
National Speakers Association LogoCSP LogoInternational Federation For Professional Speakers LogoASCP Logo